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From ERAC Online Application Technical Support at SHL


From: Enterprise Technical Support
Subject: From ERAC Online Application Technical Support at SHL
Date: Wed, 16 Jun 2004 16:11:09 -0600

Dear Valued Candidate,

Thank you for your e-mail.  You have reached the technical support for the
online application for Enterprise Rent-A-Car.  This is an automatically
generated response that contains some frequently asked questions and tips to
assist you in the completion of your application.   Please be assured that
this response is not a substitute for a personal reply.  We will respond to
your individual issue promptly.

Unfortunately we are not able to provide you with the status of your
application nor can we accept resumes/CVs.  Please be assured we have
received your request for technical support and will respond to you shortly.
If you have contacted us outside our normal support hours of  Monday -
Friday, 6:00 am - 6:00 pm Mountain time, we will reply during the next
business period.

For the most prompt response, please ensure that your e-mail includes the
following information:
- Your name
- Your username and password
- Your browser & the version number of that browser
- Your type of Internet access (dial-up, direct, etc)
- The exact error message you received
- The exact location of that error message (which page)

If you would like to contact an Enterprise Rent-A-Car recruiter directly,
click on the "Talk To Us" link at http://www.erac.com or by telephone at
1-888-WWW-ERAC (1-888-999-3722).

Please note the Enterprise site has recently undergone an upgrade.  If you
applied previous to December 8th, 2003 you can access your application by
accessing http://www.enterprisejobs2.com 

****************************************************************************
Frequently Asked Questions
****************************************************************************

What do I do if I have forgotten my username or password? 
____________________________________________________________________________
        
If you cannot remember your username, please ensure that you have sent us
your correct, registered e-mail address and name.  We will reply with your
username shortly.
        
If you know your username but have forgotten your password, simply click on
the "Find Password" button.  There, you will be asked to supply your
username and "Reminder Response".  If you have entered the correct
information, the system will send an email to you containing your username
and password.  Unfortunately, if you have forgotten your reminder response
or no longer have access to the email address that is registered, there is
no other way to obtain your password.  For security reasons, we cannot
provide you with your password.


How will I know my application has been completed? 
____________________________________________________________________________
        
Your application will be available for review by Enterprise recruiters once
all status boxes contain a green checkmark or orange lock icon.   If one or
more of your sections has a blank checkbox or is marked with an orange
"in-progress" arrow, it has yet to be completed.  To finish an incomplete
section, simply click on the checkbox and complete the remaining required
fields.


How do I apply for a position that is not listed in your online application?

____________________________________________________________________________
        
Currently the only positions offered on our application site are for
Management Trainees and Management Trainee Interns in the United States and
Canada. If you are interested in other avenues of employment with Enterprise
Rent-A-Car please contact your local recruiter.

For further information on the Management Trainee position at Enterprise
Rent-a-Car please review the Frequently Asked Questions (FAQ's) at
http://www.erac.com/recruit/mgmt_faq.asp?navID=mgmt_faq

Please be assured that this automatically generated response is not a
substitute for a personal reply.  We will respond to your individual issue
promptly.

Thank you for your interest in our employment opportunities, 
Enterprise Technical Support at SHL




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