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Your Support Request has been received
From: |
Peregrine Technical Support Center |
Subject: |
Your Support Request has been received |
Date: |
Tue, 19 Aug 03 08:11:15 -0700 |
*****************************************************************
* Please do not reply to this email *
*****************************************************************
Dear Peregrine Customer:
Thank you for contacting Peregrine Systems Technical Support. To
better serve you, emails are now being processed automatically
and routed to the appropriate Support Team. In order for this to
occur, emails must follow a specific format so that they can be
accurately parsed. If they do not follow the format they will
need to be processed manually and this can lead to delays in their
routing. Attached is a generic copy of the Email Template that you
can modify for your specific request. Using this template ensures
that the proper Technical Support Engineer will be assigned to
your Service Request as quickly as possible.
Please note that your current Service Request has been received
and will be processed manually, but in the future please submit
emails to Support using the attached Template. Instructions for
using the Template are at the bottom of this email. There is no
need to resubmit this Support request.
We understand that this is somewhat more involved than a simple
email. To simplify this, we have provided a form on the Peregrine
Technical Support Web site (http://support.peregrine.com) that
will handle creating your Service Request automatically. Also,
while you are there, check out the Support Knowledge Base. It is
filled with useful information and resolutions to common problems.
Automatic routing of incoming telephone calls has greatly increased
our ability to get you to the correct Support Engineer in a more
timely fashion. This new email process allows us to provide you
the same service when email is your preference.
Peregrine Systems Technical Support strives to be a model of what
Software Support should be and your experiences are what that is
built from. If you have feedback on how we can continue to make
ourselves the best Support Organization in the World, please let
us know.
Regards,
Peregrine Systems Technical Support
Template Instructions
1. Save the attached text document to your hard drive.
(Peregrine_TS_EmailTemplate.txt)
2. Start a new email to address@hidden
3. Open the Peregrine_TS_EmailTemplate.txt document that you saved
in step 1.
4. Copy all text from the Peregrine_TS_EmailTemplate.txt file and
paste it into the new email
5. Fill in the template, paying close attention to the Customer ID
and the Product values. Make sure the Product value you use is
one of the valid values listed at the bottom of the template.
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txt2NJmX1r4A4.txt
Description: Text document
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