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The Four Absolutes of Quality Management:
| Quality has to be defined as conformance to requirements, not as goodness. |
| The system for causing quality is prevention, not appraisal. |
| The performance standard must be zero defects, not "that's close enough." |
| The measurement of quality is the process of nonconformance, not indexes |
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Philip B Crosby, Quality Without Tears: The Art of Hassle-Free Management |
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"Quality in a service or product is not what you put into it. It is what the customer gets out of it." |
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Peter Drucker |
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?You seldom improve quality by cutting costs, but you can often cut costs by improving quality.? |
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Karl Albrecht |
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