bug-lilypond
[Top][All Lists]
Advanced

[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]

Re: What's the deal with this "programming error"?


From: Graham Percival
Subject: Re: What's the deal with this "programming error"?
Date: Thu, 10 Jun 2010 15:11:05 +0100
User-agent: Mutt/1.5.18 (2008-05-17)

On Thu, Jun 10, 2010 at 03:32:46PM +0200, Valentin Villenave wrote:
> I have (sorta) planned to do this as soon as I have a bit more time
> (several dozen hours are easily required), aka later this month.

If it takes you longer than 10 minutes to process a single email,
you're doing something wrong.  My initial guess is that you're not
rejecting the report when you *should* be rejecting it.

I handled over 90% of reports in less than 2 minutes.


If the user hasn't said why the output isn't correct, write back
to them.  You don't need to know anything about Hebrew lyrics or
whatever; keep on rejecting the reports until the user writes "the
third symbol from the left should look like an upside-down rabbit,
but it currently looks like a sideways raddish".  If you're not
familiar with violin parts, force the user to say "the upside-down
square bucket on the c4\downbow note should be rotated 180
degrees".  Whatever.

The target is to handle **every** report within **24 hours**.
Rejecting is a completely acceptable means of handling it.  Look
for any excuse you can find to reject the report -- but *find*
one, and *write back* to the user.  Pretending that you didn't see
the email, or letting it rot in your "todo" folder for 3 months,
is *not* an acceptable means of handling it.

Cheers,
- Graham



reply via email to

[Prev in Thread] Current Thread [Next in Thread]