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Re: What's the deal with this "programming error"?
From: |
Graham Percival |
Subject: |
Re: What's the deal with this "programming error"? |
Date: |
Thu, 10 Jun 2010 15:11:05 +0100 |
User-agent: |
Mutt/1.5.18 (2008-05-17) |
On Thu, Jun 10, 2010 at 03:32:46PM +0200, Valentin Villenave wrote:
> I have (sorta) planned to do this as soon as I have a bit more time
> (several dozen hours are easily required), aka later this month.
If it takes you longer than 10 minutes to process a single email,
you're doing something wrong. My initial guess is that you're not
rejecting the report when you *should* be rejecting it.
I handled over 90% of reports in less than 2 minutes.
If the user hasn't said why the output isn't correct, write back
to them. You don't need to know anything about Hebrew lyrics or
whatever; keep on rejecting the reports until the user writes "the
third symbol from the left should look like an upside-down rabbit,
but it currently looks like a sideways raddish". If you're not
familiar with violin parts, force the user to say "the upside-down
square bucket on the c4\downbow note should be rotated 180
degrees". Whatever.
The target is to handle **every** report within **24 hours**.
Rejecting is a completely acceptable means of handling it. Look
for any excuse you can find to reject the report -- but *find*
one, and *write back* to the user. Pretending that you didn't see
the email, or letting it rot in your "todo" folder for 3 months,
is *not* an acceptable means of handling it.
Cheers,
- Graham
- Re: What's the deal with this "programming error"?, (continued)
- Re: What's the deal with this "programming error"?, Reinhold Kainhofer, 2010/06/09
- Re: What's the deal with this "programming error"?, Graham Percival, 2010/06/09
- Re: What's the deal with this "programming error"?, James Bailey, 2010/06/09
- Re: What's the deal with this "programming error"?, Graham Percival, 2010/06/09
- Re: What's the deal with this "programming error"?, David Kastrup, 2010/06/09
- Re: What's the deal with this "programming error"?, David Kastrup, 2010/06/09
- Re: What's the deal with this "programming error"?, Graham Percival, 2010/06/09
Re: What's the deal with this "programming error"?, Dmytro O. Redchuk, 2010/06/10
Re: What's the deal with this "programming error"?, David Kastrup, 2010/06/10
Re: What's the deal with this "programming error"?, Graham Percival, 2010/06/10
Re: What's the deal with this "programming error"?, David Kastrup, 2010/06/10
Re: What's the deal with this "programming error"?, Graham Percival, 2010/06/10
Re: What's the deal with this "programming error"?, Dmytro O. Redchuk, 2010/06/09