Re: abandoned bug reports

[Graham Percival]

On Mon, Feb 14, 2011 at 01:42:05PM +0200, Dmytro O. Redchuk wrote:
> On Sat 05 Feb 2011, 18:39 Graham Percival wrote:
> > How did all seven people miss those emails?
> As for me, personally --- i figured out that i had had wrong priorities.
> I was starting to deal with that appeared to be simpler each time. Just to
> fill my 15 min with "something useful".

That's no problem!  If you spend 15 minutes handling 5 easy
reports, then Mr. Tuesday can spend 15 minutes handling 3
moderately hard reports, and Mr. Wednesday and Mr. Thursday can
spend 15 minutes handling 1 report each.

> As for me --- sometimes it takes *too much* to follow threads (yes, my English
> is much worse* than it may appear).

How much time?  Could you record this next time?  i.e. at the
beginning of your time on Monday, do you spend 2 minutes catching
up on emails?  5 minutes?  10 minutes?
(and do you have your email setup with the filtering we recommend
in the CG?)

If it takes 10 minutes (or even the full 15 minutes!) to delete
the emails that have already been processed, that's fine -- just
let me know, and I'll think of some suggestions for dealing with
emails, or a different procedure, or something.  But at the moment
I just don't have enough information to make any good suggestions.


> ps. Looking at the CG i started to feel like the bug squad is the only squad
> with strictly declared responsibilities.

Yes, that is true.  There are a few reasons for this:
1. some positions simply can't be well-defined (what does "fixing
bugs" really mean?)
2. some positions might be definable, but we haven't taken the
time to do it (what does "doc meister" really do?)
3. some positions _are_ well-defined, but only apply to me (take a
look at the "release work" chapter)

Ultimately, I was expecting a 50% turnover every year in the Bug
Squad, so I spent a lot of effort defining your jobs as precisely
(and easily) as I could.  That's why I'm disappointed that, after
six months, we still have emails getting lost.  :(

> pps. I will be *happy* when BugMeister tells me that BugSquad can succeed
> without my "help". Here are some things which i hopefully can do better than
> others, so nothing strange that there are a *lot* of things which i definitely
> can do much worse than others. However i will try (sometimes,-) to be helpful
> here until that.

You've definitely been helpful.  I mean, I can always see when
you've been working, and I know from memory that your day is
Monday -- at some point, on every Monday, I see 4-10 emails from
you.

But I don't have a similar memory for other days.  Do we just have
no bugs on those days?  Maybe, but I haven't seen lots of issues
getting verified on those days.  Do other people need more time to
catch up on emails?  Are they confused by the checklist?  I'd like
to find out what the problem is, so that we can fix it.

Cheers,
- Graham