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Re: reporting requirements

From: Ilya N. Golubev
Subject: Re: reporting requirements
Date: Fri, 22 Aug 2008 23:40:54 +0400
User-agent: Gnus/5.1008 (Gnus v5.10.8) XEmacs/21.4.21 (linux)

> No one is getting paid,

Unfortunately, the attitude, once established here, nearly inevitably
spreads to other situations, even exactly those of paid "support".  It
would be nice to be able to nuke it in all assigned to paid support,
to automatically force everybody manifesting it to go back to unpaid
occupations, with free / open source software or other.
Unfortunately, no way to ensure that is known.

> expend the effort to do so

This tries to represent things as if some terrible effort is required.
Generally it is not so.  Instead, it requires much less work than
writing the voluminous, useless (and hurting - to some, not me) reply
that started the thread.  For exactly the same reason: it is inherent
ability of humans.

> way things work

Or, more often, do not work.

> you learned a lot more than

Acceptable only with `:-)': again, learning about tool internals (let
alone misfeatures or even bugs) is not desirable at best.

Agree that, personally, normally would have checked more before
posting.  Why it was unacceptable to do that in that particular time
with that particular issue is improper here.  My point is that users
getting in such situations are inevitable time after time, and that
such a behavior of users should be allowed, "handled gracefully" (as
many RFC say).

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