Re: Moving to the new infrastructure

[Sam Steingold]

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Richard Stallman wrote:
| Would you like to volunteer to try one of the candidate bug trackers
| using only email, and see how well it works?

In my experience, "e-mail - operated bug trackers" (e.g., RT) are much
worse than simple mailing lists.
specifically, if you use more than one e-mail address (as I do), they
turn into an unmitigated disaster because they tend to require that you
reply using the same address which was used when you first submitted the
issue &c.

the general rule is that communication with a machine is inherently
different from communication with a human being: a machine has low
latency (it does not eat, sleep, have a day job), but requires a fixed
format (majordomo commands have to be spelled correctly).
this is why I find e-mail a good way to communicate with humans (and
distribute notifications of changes to a bug in a tracker), and web a
good way to communicate with bug trackers.
specifically, I no longer subscribe to mailing lists that do not offer a
web interface to the subscription process (e.g., mailman) because I do
not use e-mail to talk to robots.
I will find it impossible to use an e-mail-only bug tracker, such as RT.

also, e-mail operated bug trackers will be infested with spam (and any
attempt to filter span _on entry_ will hamper legitimate bug reports).

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