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Re: help
From: |
Gnanesh V |
Subject: |
Re: help |
Date: |
Thu, 16 May 2002 00:29:35 -0700 (PDT) |
Dear Sir/Madam,
Problem 1:
I'm getting the arrival date, modified date,
closing date as 1969-12-31 18:59:59 (consistent) for
all new & edited problem reports. It is not displaying
the current updated system time. I have cross checked
the system time in my linux machine where GNATS is
installed, which is set correctly. Similarly my system
time is configured to EST. This is a serious problem
since, I'm unable to track the changes or updates done
on Problem reports based on date field query.
Please let me know if u have any suggestions
regarding this.
Problem 2:
The second problem is when I a log Problem
report through create option the same message is
logged twice or thrice with consecutive PR numbers.
When I query the database and check, there will be two
or three problem reports with the same/similar data
present inside & index & audit trial files were also
updated with duplicates.
Please suggest me how to overcome this
duplication of Problem Reports.
Thanks & Regards
Gnanesh
--- Hans-Albert Schneider
<address@hidden> wrote:
> >>>>> "GV" == Gnanesh V <address@hidden>
> writes:
>
> GV> [...] the report is not been sent. Since, I
> don't get any
> GV> acknowledgement & also if I check in the
> index file in
> GV> gnats-admin the Problem report sent is not
> updated.
>
> Does the report show up in the gnats-queue
> directory? In this
> case, you have probably not set up a cron job to
> process
> gnats-queue.
>
> If it does not show up un gnats-queue then there is
> probably
> something wrong with your mail setup.
>
>
> Hans-Albert
>
> --
> Hans-Albert Schneider
> <address@hidden>
> Infineon Technologies AG phone: (+49) 89 234 45445
> Corporate Logic; Verification fax: (+49) 89 636
> 42284
> (CL DAT DF LD V) Munich, Germany
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- help, Gnanesh V, 2002/05/10