Re: General GNATS setup questions.

[Hans-Albert Schneider]

Hello Peter,

there are unfortunately not much details in your question, so let
me ask for some.  There is some wild guessing involved when I ask
these questions, so pardon me if you think they make look you
silly.

>>>>> "PL" == Peter Losher <address@hidden> writes:

    PL> I am setting up a new GNATS (w/ GNATSweb) install, and I
    PL> used the 4.0-beta1 software.  Most of it has gone
    PL> smoothly, however I do have a couple of questions:

Some basic stuff first:

Did you modify dbconfig?  If so, what did you change?

Are you using one ore more databases?  Is the file
.../etc/gnats/databases (global list of databases) in place?  Is
there a database named "default"?  Did you run "mkdb" for every
additional database?

Are you sure that you got the syntax of the categories file, the
responsible file, etc. right?

    PL> - In GNATS, when responding to a ticket via email, it
    PL> generates another new ticket instead of appending it to
    PL> the previous one.  Isn't it supposed to key off the
    PL> subject line for that?

Yes, it is supposed to do this.  There has been some discussions
recently concerning the regular expressions used for this
purpose.  There may be a fix in the CVS.

Can you give us an example of a subject line where it does not
work?


    PL> - In GNATSweb, whenever I try to set the category in a
    PL> query (and not have it set to "all") it comes back with a
    PL> "Return code: 415 - Invalid expression."  Is that a known
    PL> bug, or is something misconfigured on my end? Flipping it
    PL> back to "all" works fine (but I don't want all the
    PL> tickets listed) :)

I am not yet using GNATS4, but I don't remember such a thing
mentioned on the list.  Do your categories have other characters
than alpha-numerics in their names?  Do you encounter the problem
whenever you select a single category (no matter which), or only
with a certain category, or only when you select several
categories?


Please provide more info to the list.  Please do not send it to
me, as I am currently very busy, and I will leave for vacation
this weekend.


Hans-Albert

-- 
Hans-Albert Schneider
Munich, Germany
EMail: address@hidden