RE: queue-pr problem

[Chandra Ramesh]

Hello,

        Thanks for the fast reply :-).

        I did whatever was mentioned and that error is gone.
        But now all the messages are getting queued in "gnats-queue" directory.
        From this directory, it is not proceeding further. It is not storing the
        PR in the corresponding category. (I created a PR for a "config" category).
        So, How do I make it go further?

        I tried the "send-pr" program from the command prompt. It opened a "vi" editor.
        I filled up the required values. After saving the file, I chose the "send" button.
        It said "problem report sent".
        But again no PR is getting stored in the corresponding category.

        Further, I noticed in the send-pr program, the submitter-ID is coming as "net".
        Is this correct? OR should it be the name of my site?

Thanks and Regards,
Ramesh Chandra

-----Original Message-----
From: Yngve Svendsen [mailto:address@hidden]
Sent: Thursday, January 23, 2003 2:55 PM
To: Chandra Ramesh; GNATS HELP
Subject: Re: queue-pr problem

At 14:40 23.01.2003 +0530, Chandra Ramesh wrote:

>  Hello,
>
>         We are using Gnats 3.113.1 on a REDHAT LINUX 7.3.
>
>         We are using the web interface program wwwgnats.pl and
> libgnats.pl for filing the report.
>         When we file and hit the "click here to send" button on the web
> interface, it says it has sent the report.
>         But we are getting the following error mesage in the mail:
>
>            ----- The following addresses had permanent fatal errors -----
>"| /usr/local/libexec/gnats/queue-pr -q"
>     (reason: service unavailable)
>     (expanded from: bugs)
>
>    ----- Transcript of session follows -----
>smrsh: queue-pr not available for sendmail programs
>554 5.0.0 Service unavailable
>
>         How can I solve this problem?

This is an FAQ. Please look at
http://www.gnu.org/software/gnats/doc/faq/gnats-faq_3.html#SEC26

That should solve it.

Yngve Svendsen