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Re: user vs. user (was: User vs Developer: Round 2 (and half-time?)(was:
From: |
Graham Percival |
Subject: |
Re: user vs. user (was: User vs Developer: Round 2 (and half-time?)(was: Re: music font) |
Date: |
Tue, 24 Jan 2012 12:35:05 +0000 |
User-agent: |
Mutt/1.5.20 (2009-06-14) |
On Tue, Jan 24, 2012 at 12:27:56PM -0000, Phil Holmes wrote:
> >Of course, a 96-hour reponse rate isn't precisely fantastic, but
> >it's a start.
>
> Well - TBH time isn't of the essence as a general rule. Whether a
> bug gets added to the tracker in one day or 3 rarely affects the
> overall development.
Our published materials says "24 hours":
http://lilypond.org/bug-reports.html
(step 4: wait for a response)
If the norm is 72 hours, or 96, or 168 hours, we should update
that accordingly. I don't mind what the number is, just as long
as we give users an honest appraisal of how long they should wait.
IMO taking a 95% cutoff is reasonable -- i.e. if 95% of emails are
replied to within 80 hours, let's publish "please allow up to 80
hours".
- Graham
- User vs Developer: Round 2 (and half-time?) (was: Re: music font), Xavier Scheuer, 2012/01/22
- Re: User vs Developer: Round 2 (and half-time?) (was: Re: music font), Tim McNamara, 2012/01/22
- Re: User vs Developer: Round 2 (and half-time?) (was: Re: music font), Christopher R. Maden, 2012/01/22
- Re: User vs Developer: Round 2 (and half-time?) (was: Re: music font), Janek Warchoł, 2012/01/23
- Re: user vs. user (was: User vs Developer: Round 2 (and half-time?) (was: Re: music font), Tim McNamara, 2012/01/24
- Re: user vs. user, David Kastrup, 2012/01/24
- Re: user vs. user (was: User vs Developer: Round 2 (and half-time?) (was: Re: music font), Federico Bruni, 2012/01/24
- Re: user vs. user (was: User vs Developer: Round 2 (and half-time?) (was: Re: music font), Shane Brandes, 2012/01/24
- Re: user vs. user (was: User vs Developer: Round 2 (and half-time?), Federico Bruni, 2012/01/24
Re: User vs Developer: Round 2 (and half-time?), David Kastrup, 2012/01/24