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[Linphone-users] connection failure - bad credentials
From: |
naegy |
Subject: |
[Linphone-users] connection failure - bad credentials |
Date: |
Sat, 24 Apr 2021 00:22:38 +0000 |
Hello
I have looked through previous posts and cannot see the exact problem I am having so I have posted it here.
On signing up to linphone ios version 4.4, I used the telephone to register.
However, on trying to logon to send and receive messages I am now getting the error
'Account configuration issue - unknown error - try again'. There is also a message at the top of the linphone screen and when clicked it says ' connection failure due to missing credential'
I get the above when trying to log on with the telephone number.
I cannot use username and password because the registration page for the password was missing? when I registered. At least I do not remember seeing it.
The problem now is I cannot remove the account and re-start with the telephone number from fresh. I tried and the process did not allow for the account to be removed.
Also I cannot use a different number as the telephone came with the tel number and sim card and is required to be together.
Please suggest a way to re-set the account or start again with the current telephone number without getting the error messages.
I have successfully set up linphone accounts (linphone to linphone) on my ipad and android phones. I am puzzled why the difficulty here?
Thanks
Apple 6s, IOS vers 11.3., linphone ios version 4.4.
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