RE: killing the graphics list

[Aaron Birenboim]

I have used Bugzilla, and found it pretty easy to install.
I'm not knowledgable enough about other OSS systems to comment.
Bugzilla was better than a commercial system I once used.

I hear good things about RT though.
BugZilla may not annoy your service provider as much 
(running in parallel)
 
It is possible that BugZilla will be a better fit for Octave.
I usually hear RT used in more of an IT situation... Lots of little
"tickets" to track.  As opposed to software development.

Can anybody with RT experience speak to how well-fit
It would be for OSS development projects?
> | > -----Original Message-----
> | > From: John W. Eaton [mailto:address@hidden 
> | > Sent: Wednesday, June 13, 2007 7:19 PM
> | > To: Paul Kienzle
> | > Cc: octave maintainers mailing list
> | > Subject: Re: killing the graphics list
> | > 
> | > On 13-Jun-2007, Paul Kienzle wrote:
> | > 
> | > | An issue tracker with a mail gateway would be better.  
> | > Anyone know of a 
> | > | good one?
> | > 
> | > There seem to be a lot of bug/issue/problem tracking 
> things, but I'm
> | > not sure any of them do exactly what we want.  I thought 
> I might be
> | > able to easily hook Request Tracker (RT) in to the 
> mailing lists since...

> | > In any case, my requirements for bug tracking software are simply
> | > 
> | >   Ability to interact by email.  I could deal with deleting or
> | >   refiling reports via a web interface, but I don't want 
> to be forced
> | >   to use a browser text box to edit or reply to bug reports.

When I have used bugzilla, we did all bug reports and resolution from the
WWW.
I don't know if it can all be done by mail there.

Reporter filled out a form.
E-mail went to developer in charge.
Developer can re-assign to another developer/subordinate as necessary from
WWW.
When bug resolved, developer logs it on an HTML form, and e-mail is sent
To developer and reporter.

Whenever bug status is changed, e-mail goes to reporter.
This was great for us, since we wanted clients to know the
Status of their requests.  I think it can be turned off.

> | >   Web interface that can show the current status of bug 
> reports (or
> | >   patches).  People should be able to see what bugs are 
> open, fixed,
> | >   marked as "won't fix", assigned to someone, or whatever.

BugZilla has this.
 
> | >   Freely available source for the bug tracker, and at 
> least somewhat
> | >   easy to install and configure.

BugZilla has this.

           Aaron