What Is BrisBET.com Player Rewards?
How America TAB Account Wagering Works
Accounts and Wagering
Access, Security and Support
VoiceBet "How To" Information
What is BrisBET.com?
BrisBET.com is a Thoroughbred and Harness wagering service dedicated to delivering the thrill and excitement of the racetrack. BrisBET.com is an American-based service provider to America TAB, Ltd. which is licensed by the Oregon Racing Commission to operate an account wagering facility in Oregon. From the latest odds and exotic payouts, BrisBET.com provides its members with all of the information needed to make smart bets online. Members can place secure bets on a variety of tracks and see the results of the wager minutes after the race has been declared "official". In addition, BrisBET.com provides its members an easy way to check on their account and their winnings. All wagering transactions take place through the America TAB hub located in Oregon and are comingled with the host track pools.
What is the new America TAB Players Club and what are its benefits?
America TAB and BrisBET.com announced on September 13, 2002 a new "Players Club" rewards program for its valued members.
The first benefit announced became effective immediately - all wager transaction fees incurred by Player Club menbers will be paid by corporate sponsors of the America TAB Players Club.
For a limited time, you will automatically become a Players Club member by simply placing a wager with BrisBET.com. As an added bonus, all wagering fees incurred through Sunday, September 15, 2002 during the month of September will be credited at the end of the month.
Additional "members only" benefits, promotions, and contests will be announced in the future, so stay tuned as we build our new program.
If you have any questions or comments about the new Players Club, please contact BrisBET.com Member Service at (866) BRISBET (274-7238) or contact America TAB Customer Service at 866-891-5100 or by email at service@americatab.com
How much does the service cost?
America TAB recently signed an agreement with Television Games Network (TVG) and as a result of that agreement, America TAB is required to charge a 25 cent fee per wager beginning June 1, 2002 (across the board wagers, boxes and wheels count as one bet). There is a $19.95 cap on wagering charges each month and any BrisBET.com member who wagers over $2,500 in a month will have their wagering fees refunded to their account at the end of the month.
Please see the above FAQ question concerning the new America TAB Players Club. Corporate sponsors will now pay for BrisBET.com members' wagering fees effective September 13, 2002.
For all online credit card deposits, there is no processing fee by our online credit card processing company. Credit and debit card deposits and bank account transfers made online through PayPal are FREE. Cash advance services are available by calling America TAB Customer Service at 1-866-891-5100 and are subject to a Global Cash Access fee of 4.5%. For additional information on depositing funds, see "How do I make deposits to my wagering account?"
Are there any age and residency restrictions on the BrisBET.com service?
Yes. Only U.S. residents 21 years of age or older may become members.
In which states can I subscribe to the America TAB service?
The service is open only to legal U.S. residents. America TAB does not accept accounts from residents of the following states: Alaska, Arizona, California, Colorado, Georgia, Hawaii, Louisiana, Mississippi, Missouri, Nebraska, Nevada, New Jersey, North Carolina, South Carolina or Utah, nor from Puerto Rico or the Virgin Islands. List is subject to change if states' policies change. Listed addresses are verified through several sources, and accounts found to be opened from the above listed states will be closed without advance warning when discovered.
At this time, California residents may not wager until such time as America TAB is licensed by the CHRB.
We do not currently accept accounts from Canadian residents.
Account holders from Michigan, Minnesota, New Mexico, Oklahoma, Texas and Washington may be restricted from wagering on in-state tracks.
What is BrisBET.com Player Rewards?
BrisBET.com members are rewarded every month they place a wager with a 20% discount to Brisnet.com through the BrisBET.com Player Rewards Program. There are no fees to join and you are automatically enrolled in the rewards program once you become a BrisBET.com member. Brisnet.com is the online leader for handicapping information offering everything from past performances, to selection sheets, to software datafiles. Just continue to use BrisBET.com each month and you will continue to receive your 20% Brisnet.com discount.
How America TAB Account Wagering Works
What do I need to do to place wagers?
America TAB account holders can place wagers after opening an account and having sufficient funds in their account to cover the wager.
How do I open an account with America TAB?
Click "Open an Account" and provide the information required to create the account. Once the account has been created, you will need to add funds to the account. When opening a wagering account, the Oregon Racing Commission requires a minimum initial deposit of $50 or more. Failure to make the minimum initial deposit will result in the closing of your account. An account can be reopened by America TAB upon receipt of initial deposit and subject to acceptance.
If you have any questions about opening an account, call BrisBET.com Customer Service toll-free at (800) 597-5661. Hours are 9 AM to 9 PM ET Monday through Saturday and 11 AM to 9 PM ET on Sundays.
How long does it take to set up an account?
Once your application is accepted and your credit card is verified, or you have deposited funds through one of the alternative methods, you are ready to wager.
How do I make deposits to my wagering account?
To make your initial deposit, see the options under "Manage Your Account". A deposit can be made online by using a credit or debit card, or by sending a personal check (which takes 5 days to clear), certified check, or money order through the mail. We also accept Bank Wire Transfers. America TAB requires ALL customers to fill out and sign a Draft Authorization Form for future credit/debit card transactions, future withdrawals, PayPal, and for IRS W2-G purposes. This form can be found under "Manage Your Account".
Which credit and debit cards do you accept for deposits?
America TAB accepts MasterCard and Visa for online deposits including debit cards which carry one of those logos. Online deposits are processed as "purchases" however some credit card banks may treat them as cash advances. We cannot be responsible if your bank treats an online deposit as a cash advance. Credit and debit card deposits may also be phoned in to America TAB Customer Service at 1-866-891-5100. Discover cards are also accepted for phone in deposits. Phone in deposits are processed through Global Cash and carry a 4.5% transaction fee and are processed as a cash advance. America TAB will waive the 4.5% Global Cash transaction fee when making your initial deposit.
Does America TAB account holders have credit card deposit limits? Yes. Our credit card processing company has imposed a maximum limit of $400 on your initial credit card deposit. After America TAB receives your Draft Authorization Form, subsequent credit card deposits to your account will be limited to $1,000 per day, $3,000 per seven-day period, and $5,000 per calendar months. Please note these limits do not apply to deposits by debit card, PayPal, Bank Wire Transfer, money order, cashier's check or personal check.
I know my card and credit limit are good, why am I being declined? If you are declined for any reason, a message will appear on the screen with the reason for the decline. One common reason for a credit card decline by the credit card issuing bank (other than over credit limit) is address verification. On the "Add More Funds Electronically" page, the fields will automatically be filled in with the account information including address. If the address on your credit card billing is different, you will need to change the information in the address fields to match your credit card billing address.
I am receiving a "Transaction Result #12 Declined" message and I know my card is good. What is causing this decline message?
Our credit card processing system has been returning declined transactions at a higher rate than normal with this message. Many credit card issuing banks have decided to ban online credit card transactions for internet gambling, and although primarily designed to impact internet casinos, it is hitting us too.
The main banks we are experiencing difficulties with at this time are Bank of America, Capital One, Chase, Citibank, MBNA, Providian and Star Bank. If you have a card from one of these banks, you may not be able to make deposits through our online deposit option.
America TAB is working on several solutions to this problem. You may also call America TAB's customer service department toll-free at 1-866-891-5100 to make a deposit over the telephone (we use a different processor that way).
Deposits over the telephone are processed by Global Cash, and may be charged as a cash advance to your credit card. The service fee is 4.5%, but you may be charged an additional cash advance fee by your bank.
I would prefer to mail a money order or personal check. Where do I send it?
Money orders and cashier's checks are deposited in your wagering account the same day as received. Personal checks are held five days to clear. Please DO NOT send cash. A money order, cashier's check, or personal check deposit should be made payable to America TAB and mailed to:
BrisBET.com
P.O. Box 8510
Lexington, KY 40533-8510
If you want to send a deposit via overnight delivery, we recommend using UPS, Emery, Fedex, Airborne Express, and DHL over using the U.S. Postal Express Mail Service since their service has not been timely. If you wish to send your deposits by overnight delivery, please send it to:
BrisBET.com
801 Corporate Dr.
Lexington, KY 40503-5404
(800) 597-5661
How do I send a Bank Wire Transfer?
Please call BrisBET.com Customer Service toll-free at (800) 597-5661 for instructions and information for a wire transfer. Such transfers must be completed during regular banking hours.
Do you offer wagering and program information on Harness racing as well as Thoroughbred racing?
Yes. We offer Harness and Thoroughbred program information for the tracks covered. Please check our Schedule for available tracks.
Are current odds available and how up-to-date are they?
Yes. Odds are broadcast directly from our member racetracks and updated every sixty (60) seconds.
What racing information is available?
Members can view basic track program information, weather conditions, late changes, real-time odds, scratches, exotic probable payouts and live video for selected tracks. BrisBET.com offers value-added handicapping information to assist horseplayers in their wagering.
Are Past Performances available online?
Yes. Past Performances (PP's) from Brisnet.com may be purchased online for all available tracks for a reasonable fee.
Accounts and Wagering
When do wagers need to be placed?
Wagers can be placed up to post time. To avoid being shut out due to delays over the Internet, we recommend that wagers be placed as early as possible.
What types of wagers are accepted?
We support nearly all wager types offered by our member tracks. The wagering menu will virtually mirror the tracks' wagering menus with the exception of parlay wagers (such as twin-trifecta or tri-super) which require an exchange ticket.
Are transactions confidential?
All wagers and transactions are completely confidential.
Do America TAB account holders have a wager limit?
Yes, the limit is $1,000 per wager. However, you may make multiple wagers to exceed this amount. The total of multi-bets, such as boxes and wheels, may also exceed a total of $1,000. (For example if a user wagers $200 on a three-horse exacta box, then the total sum of the bet would be an allowable amount of $1,200.)
Why can't I access my account (login, account balance, wagering etc..) at certain times?
For maintenance reasons these features may be disabled between 2:00 am and 5:00 am ET. This maintenance is necessary to provide you with the best possible wagering experience during normal racing hours.
Can I access probable payouts?
You can access various probable payouts based on the track and the race.
Which pool does my money go into?
Your wager will be commingled into the appropriate pool of the host track.
How is my wagering dollar distributed?
Because all wagers are incorporated into the host track's wagering pools, the horsemen, the state and the racetracks share in the revenue.
How long after the race does it take for winnings to post to my account?
Your wager log update takes only a few minutes from the time the official race results are posted at the track.
When and how do I know if my wager is accepted?
An on-screen wager confirmation, accompanied by a ticket number, is provided within seconds of submitting a wager. There is a Print button located on the confirmation screen if you wish to print the ticket for your records. If a wager is not processed by the host track comingled pools, the Oregon Racing Commission requires America TAB to refund the amount of the wager to the accountholder.
Is it possible to cancel wagers?
Once you submit a wager and the wager is accepted, you may not cancel it. After selecting your wager you will be given a confirmation screen to review the wager including the total cost of your ticket one final time before submitting it. Please take the time to proof your wagers.
What happens to my wager when a horse has been scratched that is part of my wager?
BrisBET.com will provide refunds or assign other horses in accordance with the member track's policies for handling scratches.
Will I be able to see my wagering record?
You will be able to see the history of the current day's wagers by selecting "Recall Today's Bets" from either the "Manage Your Account Page" or the wagering screen. You can also see your complete account history which contains wagering activity details and deposit and withdrawal information. This feature can be found by selecting "Recall Account History" on the "Manage Your Account" page. This report can assist you in the your recordkeeping.
Will I be able to see my balance online?
Your account balance is available online from either the "Manage Your Account Page" or the wagering screen.
What information is recorded in the wager log?
Your "View Today's Bets" screen will show all of your wagers for the current day, along with ticket serial numbers, amount and type of bet, whether the bet was a winner or loser, and the amount of the win or loss.
If I have an America TAB account can I still wager via telephone?
Yes. Since all bet transactions take place through the America TAB Call Center in Oregon, simply call America TAB toll-free at (866) BRISBET (274-7238) to make your wager. Wagering on some tracks is available only by telephone.
How are funds withdrawn from my online wagering account?
To request a withdrawal, go to "Manage Your Account" and click on "Withdraw Funds". America TAB will issue a check for all withdrawals the next business day. These checks are sent by the U.S. Postal Service only to the account holder at the account address on file.
Can I have my winnings transferred to my bank account?
No. For security reasons, the only way to collect from your account is to request funds to be sent to you by check. See previous question for more details.
How do I dispute a miscalculation?
Call the America TAB Customer Service Department toll-free at (866) 891-5100 and speak to a Customer Service Representative.
What information is America TAB required by law to give the IRS concerning BrisBET.com account activity?
America TAB is required to report to the IRS (W2-G) all wagering transactions which return a payoff in excess of 300-1 and over $600. America TAB will also withhold funds at the standard IRS rate of 28% from wagers where the aggregate total of identical bets exceeds $5,000. There is no Oregon state withholding.
Will there be any documentation for BrisBET.com online wagering that the IRS will accept for losing tickets, to be balanced against winning tickets when there are signers?
If you do not have internet access, customers may request an "Account Activity Report" from America TAB for the calendar year. This computer-generated report will be mailed to the account holder within 10 days of receipt of the request. This information is also available online by selecting "Recall Account History" on the "Manage Your Account" page which you can print out.
What happens if I forget my PIN?
Your PIN is required for you to access your account. Should you forget your PIN, you must contact America TAB's Customer Service toll-free at 1-866-891-5100 as soon as possible for a replacement. As an added security feature, your account will be disabled for a period of 24 hours upon five failed attempts to login. BrisBET.com Customer Service does not have access to customer's PIN information.
Access, Security and Support
Is technical help available?
Please continue reading this FAQ (Frequently Asked Questions) to see if your question is answered. Known compatability issues will be discussed in this section.
Do you support cable modems, ISDN, ADSL and T-1?
Yes. Connection speed is dependent on your access provider, but high-speed internet connections are not required to access the BrisBET.com service.
Do you support WebTV?
Currently, Web TV users are unable to access the wagering and account management portions of America TAB account wagering.
Do you support America Online?
Users of AOL version 4.0 and higher should experience no difficulty using the BrisBET.com system. Users of AOL version 3.0 or earlier will not be able to access the wagering and account maintenance portions of the web site.
Are any specific browsers or software required?
No. Your internet browser must support Secure Socket Layer encryption and Java Script, to access the wagering and account maintenance portions of the website. Most currently available browsers are acceptable, including Internet Explorer and Netscape.
Known Internet Browser "Bugs"
If you are currently using Microsoft's Internet Explorer version 5.0, you may experience problems with the "Add More Funds" and "View Today's Bets" pages. There is a bug in Internet Explorer 5.0 which causes these pages to not load completely. Microsoft has published a "patch" which will fix this problem, which you can download from their website.
What type of security does BrisBET.com account wagering use?
All data is encrypted. Connection is secure by SSL Version 3. Connection is a dedicated, closed loop. BrisBET.com does not store any credit card information on its servers. Our encryption keys are provided by VeriSign. You may view our VeriSign security information by clicking on the VeriSign logo on the home page.
Why don't I see the closed padlock in my browser indicating the site is secure?
Encryption keys are used to secure your transactions. This site uses frames to display both secure and non secure pages (such as this FAQ page) in a manner to maximize the online experience. When both secure and non-secure items are presented online in frames, the closed padlock will not appear in your browser. This is a normal occurrence.
Is my personal account information secure?
All personal account information is strictly confidential and stored in secure servers. No information will be submitted to any other entity without a legally binding subpoena or order. This includes all wagering information.
What protection do I have from others using my account?
Your PIN (personal identification number) and account number protect your account.
What does my PIN do?
Your PIN is your personal security system, guarding your BrisBET.com account information. You should be careful with it, and strictly limit access to it.
May I access my account from someplace other than my own computer? (e.g., work.)
Yes, you may access your BrisBET.com account from any computer that has an Internet connection as long as you have your Account # and PIN.
May my friends use my account?
Your Account # and PIN protect your account. You must not permit anyone else to access the service through your account. You are responsible for maintaining the confidentiality of your Account # and PIN. BrisBET.com and America TAB assume all wagers made through your Account # and PIN are authorized by the account holder who must be 21 years of age and a U.S. resident living in a state where account wagering is legal.