How configurable is Gnats?

[Stephen M. Przepiora]

Hello all, I was wondering how configurable Gnats is? It appears in the 
documentation for dbconfig that it is entirely configurable and that there 
aren't any required fields. However going through the other parts of the 
documentation leads one to believe there are required fields. Does anyone 
know which is true?

We wish to use Gnats as both a call center tracking/routing app and also as a 
bug tracker. These two things have extremely different needs and fields to 
fill out. As a bug tracker it can probably be left unchanged (dbconfig). As a 
call center tracker though almost all the fields could be dropped.

Steve Przepiora