Re: "If you're still seeing problems, please reopen." [Was: bug#25148:]

[Lars Ingebrigtsen]

Dmitry Gutov <address@hidden> writes:

> On 17.11.2019 20:09, Lars Ingebrigtsen wrote:
>> Users don't need to do any of that -- they just send and email
>
> They don't know that. And a certain percentage *will* be too shy to do
> anything for fear of bothering anybody.

OK, I'll start saying "send a mail to reopen" or something.

> Some other percentage will spend 10 minutes googling "how to freaking
> close a Debbugs bug report", then do that, and then do that again 
> several months later (if they don't open/close bugs here often). I
> am/was like that myself.
>
> There's nothing friendly about that process, by modern standards.

That's developer unfriendliness, not user unfriendliness, in my opinion.
And I don't remember those details at all -- that's why we have
debbugs-gnu, which is a lot friendlier (to me) than any web-based bug
tracker.

-- 
(domestic pets only, the antidote for overdose, milk.)
   bloggy blog: http://lars.ingebrigtsen.no