Re: "If you're still seeing problems, please reopen." [Was: bug#25148:]

[Alan Mackenzie]

Hello, Óscar.

On Sun, Nov 17, 2019 at 20:07:12 +0100, Óscar Fuentes wrote:
> Eli Zaretskii <address@hidden> writes:

> >> Debbugs is a non-starter for any project that expects interaction with
> >> its user base.

> > A bug tracker should first and foremost help those who work on
> > triaging and fixing bugs.

> I disagree with you on this. A user-facing bug tracker must be welcoming
> to users, otherwise you will miss many of those bugs.

> > I have experience with 3 other issue
> > tracking systems, and none of them is significantly better in this
> > aspect; some are worse.

> Maybe we should consider some of those which are not "significantly
> better" at triaging and fixing bugs but are much better at interfacing
> with end users and occasional contributors?

What could be easier than M-x report-emacs-bug or just sending an email
to address@hidden?

I run Gentoo, and for many days now a package won't build, and I want to
report it as a bug.  But I just can't face the hassle of opening
Firefox, looking up Gentoo's bugzilla address, logging on to it with a
password I've got written down somewhere, filling in numerous fields on
a screen, many of which are not relevant (but they're compulsory), then
having to return to it in order to respond to responses.  It's just too
much work.  I suppose I'll get around to it some time.

That's not to say debbugs is perfect.  But for me, it beats bugzilla and
other Web browser based trackers handsomely.

-- 
Alan Mackenzie (Nuremberg, Germany).