Re: gnats(web) occasionally submits duplicate PRs

[Chuck Alexander]

Some time ago I filed gnatsweb PR 507 describing at least one mechanism 
by which this can happen. Maybe this is what you're seeing?

   1. File a PR the normal way and submit it. A confirmation page is shown.

   2. On this confirmation page, click the "Create" link at the top of
   the page. On the new Create page, look at the page source... note
   the return_url defines the PR filed in step 1.

   3. Fill out the second Create form and submit it. A confirmation
   page is shown, which after the refresh period submits the
   "return_url", effectively refiling the first PR and displaying a new
   confirmation page.

- Chuck

Jo A Wahle wrote:

> My users have reported at least three cases where a PR was submitted 
> twice. I've captured details about two cases - in one case, the 
> duplicate's Arrival-Date is more than 5 minutes after the original, 
> and in one case the duplicate's Arrival-Date is one second later. 
> We're using gnats 4.1 and gnatsweb 4.00 plus some local enhancements. 
> The users are certain they did not submit the same information twice, 
> and they didn't use the Back button and submit the same data again. 
> Each case involved different users and different categories. I don't 
> know whether to blame gnatsweb or gnats, and I'm not sure how to start 
> to investigate this, since I can't re-create the problem. Any ideas?
>
> --
> Jo Wahle, Software Engineer, Engineering Support, SAIC
> (Science Applications International Corporation – www.saic.com)
> Contractor to U.S. Geological Survey – EROS, Sioux Falls SD 57198
> (Earth Resources Observation and Science – eros.usgs.gov)
>
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--
Charles G. Alexander, address@hidden
Director, Product Quality and Release Management
Exa Corporation, http://www.exa.com
Voice: +1 781 676 8574,   Fax: +1 781 676 8599