My users have reported at least three
cases where a PR was submitted twice. I've captured details about two cases
- in one case, the duplicate's Arrival-Date is more than 5 minutes after
the original, and in one case the duplicate's Arrival-Date is one second
later. We're using gnats 4.1 and gnatsweb 4.00 plus some local enhancements.
The users are certain they did not submit the same information twice, and
they didn't use the Back button and submit the same data again. Each case
involved different users and different categories. I don't know whether
to blame gnatsweb or gnats, and I'm not sure how to start to investigate
this, since I can't re-create the problem. Any ideas?
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Jo Wahle, Software Engineer, Engineering Support, SAIC
(Science Applications International Corporation – www.saic.com)
Contractor to U.S. Geological Survey – EROS, Sioux Falls SD 57198
(Earth Resources Observation and Science – eros.usgs.gov)