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Please help troubleshooting connection problem via SSH

From: Chris Weiss
Subject: Please help troubleshooting connection problem via SSH
Date: Thu, 07 Oct 2004 12:16:43 -0700
User-agent: Mozilla Thunderbird 0.8 (Windows/20040913)

I've got one client who is having trouble connecting to our CVS server. I'm trying to troubleshoot the problem, but am not having much luck.

Our setup is CVS server 1.11.5, client, we're connecting via SSH tunnel. We've got the keys syncronized, so the client doesn't need to enter a password to connect. I'm able to successfully connect using the client's account, but he is not. We've been successfully using this system for a while with a dozen users who are having no issues connecting.
He can SSH in, so we know it's not a blocked port issue.
The client's machine is WinXP (unknown if SP2 is installed)

Client-wise, we're using WinCVS and Turtle - I've tried CVS from the command prompt as well with no success.

The symptoms are - if trying to do a Checkout or get a module list, the client freezes with no output at all. We've left it for minutes at a time with no response.
Here is the client's output for CVS Version:
Client: Concurrent Versions System (CVSNT) (Build 57k) (client/server)


Does anyone have any ideas what could be causing his issues or any further steps to take to troubleshoot this? I'm new to the whole CVS thing (my experience was all Perforce) and this is all a trial-by-fire for me.

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