Re: battle-plan for 2.5 development

[Erik Sandberg]

On Wednesday 17 November 2004 21.10, Johannes Schindelin wrote:
> Hi,
>
> On Wed, 17 Nov 2004, Han-Wen Nienhuys wrote:
> > address@hidden writes:
> > > - the most important feature for professional Windoze users, the killer
> > > feature so to say, would be a competent payed-for support. This is what
> > > makes the difference between a good open source program and a
> > > successful good open source program.
> >
> > Do you have any concrete idea or wish what this support should
> > encompass?
>
> Well, I'd think of an email-based (and for much money also phone-based)
> support for *users*, i.e people who don't want to be bothered with a
> compiler, but have to get work done. Ideally the questions would be
> answered by persons who know lily in her deepest core, and if bigger
> problems arise, also travel to the customers (for good money, of course!).

There exists a lilypond-user mailing list. I believe it gives a lot better 
support than you can buy for a reasonable amount of money (much thanks to 
Mats Bengtsson). 

When it comes to making a boxed lilypond (possibly including some kind of 
support), it's not at all obvious that the lilypond team must create it. It 
could just as well be an independent company (like Red Hat) which has 
experience of boxing free software. I think it's a good idea to let the 
lilypond team focus on developing lilypond as a high-quality music engraver; 
stuff that can be taken care of by others should be taken care of by others.

Erik